Returns Policy

If you need to return or what you need to do is contact us in advance.

We want customers to be happy with their purchase, however, sometimes it may be necessary to return a part. we will accept a return of an unused product within 30 days. Once we receive the returned item HQparts will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order, this also excludes the cost of $6.9 when ordering batteries with free shipping).

Please allow 1-2 weeks for your return to be processed however are usually dealt with within 48 hours.

Discounted items are not eligible for a return.

Returned items must be delivered to us unused, in original packaging and in the condition they were received, otherwise they may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost via return shipping, therefore we recommend an insured and trackable mail service.

If goods are returned outside of the 30-day policy, then goods would be covered under the warranty term and will either be repaired or replaced within this time.

If goods have a fault, then HQparts will be responsible for the return costs within the first 30-days. We can supply a free returns label at request, or we're able to refund up to $1.5 for standard Large Letter (C5 box) postage for smaller items, or up to $3.5 for large items in a small parcel (iPad digitizers etc) This covers first class standard postage.

If you change your mind about an order or want to return an item as unwanted, HQparts is not liable for any postage costs. It is the customer's responsibility to cover postage costs for unwanted goods. Goods must be returned within 30 days and in unused condition.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected upon return.

Cancellation of Orders

In accordance with the Consumer Contract Regulations 2014, you have the right to cancel your order for up to 14 days after the day of delivery.

In order to cancel your order, you must notify us by email or in writing to our contact address within this 14 day period.

A refund of any monies paid by you to us for the goods that have been returned will be made within 14 days of your cancellation. If you have paid for the price of the Goods by credit or debit card, your credit or debit card account will be re-credited as soon as possible from the receipt of the returned items, or from receipt of proof of postage.

If you cancel your order you must take good care of the goods and return them to us at your own expense by recorded delivery within 14 days of the cancellation of your order. If any goods have been damaged whilst in your possession then you will be liable for the cost of repairing said damage.

The goods must be returned unused with all packaging and seals intact and all fittings and guarantees enclosed.

Damaged or Faulty on Delivery

You should examine the goods upon your receipt of them. If the goods are damaged you must notify us at itrustyparts@163.com within 48 hours of your receipt of the goods. We will provide you with full return details. Upon return of the damaged product, we will, as appropriate repair and return the goods to you or deliver replacement goods to you.

If you find an LCD which has been damaged on delivery this must not be fitted to a device under any circumstances, we recommend to test LCDs before fitting into phones as to not void your warranty this can be done by connecting the LCD flex to the FPC. If fully fitted this would void any claim against HQparts for damage. 

In case of any failure of the product you purchased, please contact us directly, we will provide you with a satisfactory solution (replacement or refund).

Product Warranty

All of our supplied goods have a manufacturer supported warranty, warranty times vary so please check on the item descriptions for product warranty length. Should your product fail within this period and after the first 14 days we would repair or replace the faulty goods, no refunds would be given after 14 days of purchase. Please notify us at itrustyparts@163.com we will advise on the specifics of the manufacturer warranty and, as appropriate, repair and return the goods to you or deliver replacement goods to you upon receipt of the faulty part. 

Regarding the return of LCD's with dead pixel issues, please note that product specification states that there must be 3 or more dead pixels on an LCD unit to qualify as a fault.

1 or 2 dead pixels is within product specification for these LCD's. These pixels are approximately 0.27mm which goes to show why it is not considered a fault on third party products.

Please note that certain parts of goods are considered as consumable items by the manufacturer. As such damage caused during their use may not be covered and would be considered wear and tear.

Our warranty does not cover damage of any kind, any damaged returns will be disposed of or can be returned for the price of a courier service.

14-day Money-Back Guarantee

We at HQparts offer a 14-day money-back guarantee against most of our products (exclusions are headphones for hygiene reasons), if you are unhappy with any of our products then you can return them in the same condition they were received in, with undamaged packaging for a full refund. 

Extent of Liability

We make every effort to ensure that goods advertised for sale on the website are described accurately. However, the descriptions of goods on the website do not form part of the contract between you and us. They are designed to represent a general idea of the Goods. You should ensure that the goods which you are purchasing from us are suitable for your intended purpose. We do not give any warranty that the goods, which you purchase from us, are suitable for your intended purpose.

We will not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event, our liability to you arising directly from our negligence will not exceed the invoice value of the goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.

We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for the equipment which you use to access this website. We will not be liable to you or to anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this website.